Privacy Policy

This policy describes how tactilerobots.com manages personal data of users who access it. This information is provided pursuant to Regulation (EU) 2016/679 (GDPR) to those who interact with the web services of Tactile Robots S.r.l.

The Data Controller is:

Tactile Robots S.r.l.
Via Giovanni Amendola 4
73100 Lecce (LE), Italy
Email: info@tactilerobots.com
Phone: +39 349 265 7773

Personal data collected through this website includes:

Data voluntarily provided by the user:
- First and last name
- Email address
- Phone number (optional)
- Company name (optional)
- Message content

Navigation data (Google Analytics):
With user consent, this website uses Google Analytics 4 to analyze website usage statistics in anonymous form. Google Analytics collects data such as: pages visited, visit duration, device type, country of origin. For more details, please see our Cookie Policy.

Personal data is processed for the following purposes:

- Responding to contact requests: to provide requested information and answer questions sent through the contact form.
- Managing commercial inquiries: to process quote requests and product information.
- Legal compliance: to comply with legal obligations and regulations.

The processing of personal data is based on the following legal grounds:

- Consent of the data subject (Art. 6, par. 1, lett. a) GDPR): for submitting the contact form.
- Performance of pre-contractual measures (Art. 6, par. 1, lett. b) GDPR): to respond to quote requests.
- Compliance with legal obligations (Art. 6, par. 1, lett. c) GDPR): for tax and administrative obligations.

Personal data may be disclosed to:

- Authorized internal personnel of Tactile Robots S.r.l.
- Hosting service providers (Aruba S.p.A. - servers located in Italy/EU)
- Google Ireland Limited (for Google Analytics, with consent) - Google may transfer data to the USA using Standard Contractual Clauses (SCC) approved by the European Commission
- Competent authorities, when required by law

For Google Analytics, you can consult the Google Privacy Policy.

Personal data is retained for the time strictly necessary to achieve the purposes for which it was collected:

- Contact form data: 24 months from the request, unless a commercial relationship is established.
- Contractual data: 10 years for tax and legal obligations.

As a data subject, you have the right to:

- Access: obtain confirmation of the existence of processing and access your data.
- Rectification: obtain correction of inaccurate data or integration of incomplete data.
- Erasure: obtain deletion of your data (right to be forgotten).
- Restriction: obtain restriction of processing.
- Portability: receive data in a structured format and transmit it to another controller.
- Object: object to processing for legitimate reasons.
- Withdraw consent: withdraw consent at any time.

To exercise your rights, you can contact us at: info@tactilerobots.com

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali - www.garanteprivacy.it).

This website uses Google Analytics 4 to analyze website usage statistics. Google Analytics is activated only after obtaining explicit user consent via the cookie banner.

Cookies used (with consent):
- _ga: Google Analytics cookie to distinguish users (duration: 2 years)
- _ga_*: Google Analytics cookie to maintain session state (duration: 2 years)

You can manage your cookie preferences at any time. For more information, please see our Cookie Policy.

Technical cookies necessary for the proper functioning of the site are also used, which do not require consent.

We adopt appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, destruction, or disclosure.

The website uses HTTPS protocol to ensure secure data transmission.

The Data Controller reserves the right to make changes to this policy at any time. Changes will be published on this page with the update date indicated.